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Ordering

 

How do I place an order online?

 

Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen.

 

Can I place orders by phone?

 

We accept phone orders toll-free at 1-866-420-3131. Our customer care consultants are available Monday through Friday 9AM to 7PM ET to answer your questions. We'd love to talk to you!

 

Can you put a "rush" on my order?

 

If you need your items before the normal processing and shipping time, please call customer service at 1-866-420-3131 during regular business hours Monday through Friday 9AM to 7PM ET. We will do everything we can to accommodate your request.

 

What are my payment options?

 

Orders can be placed online using Visa, MasterCard, American Express, Discover Cards. If you'd like to pay by check, your order must be placed by phone. After your order is placed, please send your check to:

 

ATTN: Customer Service Manager 
Ordering Processing/Check Order
Soccer Skills Pro
461 S. Water Way Rd
Lehi, UT 84043



Please note that all orders by check or money order will be shipped usepon receipt of payment.

 

Do you charge sales tax?

 

Sales tax will only be assessed for orders that are shipped within the state of Utah (6.75%).

 

Do you have a minimum-order requirement?

 

Soccer Skills Pro has no minimum-order requirement. There are some products only available in bulk, please check the product information pages.

 

Do you offer samples?

 

We now offer some of the products in streaming video. This will help you see our products in a 3-D format.

 

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Order Tracking & Updates

 

How do I check the status of my order?

 

We will email you when your order has shipped from our location. You can then track your order from the UPS Web site with your UPS tracking number, or from the USPS web site with your USPS tracking number.

 

Will I get an email confirmation after I place my order?

 

Yes, you will immediately receive an email confirmation of your order.

 

How do I make changes or cancel my order?

 

Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing. We strongly suggest you speak with a customer care representative at 1-866-420-3131 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. If an order is in processing, no changes can be made.

 

What if my order is undeliverable?

 

If UPS is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any reshipping fees charged by UPS to redeliver the package.

 

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Return Guarantee and Exchanges

 

What is your return and exchange policy?

 

We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact our customer care consultants at 1-866-420-3131 for a return authorization within 30 days of receipt. Please note, your return authorization number will expire 30 days after issuance. Please follow these easy steps.

 

Step 1
Enter the RAN in the appropriate space provided on the return label which is part of the packing slip you received with your shipment.

 

Step 2
Affix the Return Label to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition.

 

PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages An additional 15% restocking fee will also be assessed and deducted from your refund to cover merchant fees and repackaging.

 

How long before I receive my refund?

 

After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.

 

Do you charge restocking fees?

 

In order to receive a RA# for return, you must contact us within 30 days of receipt. There is a 10% restocking fee on some items.

 

What if I received my order, but some items are damaged?

 

Please inspect all items carefully when you receive your order. If there is any damage, please call our customer care department at 1-866-420-3131 at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items. A customer care specialist will help you file a claim with UPS if needed.

 

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Shipping

 

When will my order ship?

 

Our shipping model is easy to understand! Processing time (pulling and packaging your order) plus shipping time equals delivery time. Each order is processed within five business days.



To offer you the widest selection of high-quality and unique products, we use additional vendors for some of the items on our Web site.  Because shipping may vary depending on the vendor, please note that, in some cases, you may receive multiple packages. 

 

Do you ship to Post Office Boxes?

 

Unfortunately for most of our products, we cannot ship to PO Boxes. We ship UPS and are required to have a physical address for delivery. Our DVDs are shipped USPS and can be shipped to PO Boxes.

 

Do you ship to APO/FPO addresses?

 

Yes. However, we do not guarantee delivery times on these orders.

 

Do you ship to Canada?

 

We ship to Canada and customs taxes and duties are recipient's responsibility.

 

Do you ship internationally?

 

At this time, we do not ship outside the U.S., U.S. territories or Canada.

 

How is shipping calculated?

 

Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination.

 

What are your shipping options?

 

We work with UPS and offer regular ground shipping, 3-day guaranteed delivery, 2-day guaranteed delivery and overnight delivery. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee. Even if you choose to upgrade the shipping, regular order processing times still apply.

 

Will the items on my order ship together or separately?

 

In order to offer our customers the widest and most unique selection, some items may ship separately.

 

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FAQ's

 

Do you have a printed catalog?

 

In an effor to provide the latest products and pricing, we do not offer a printed catalog. You can view our entire collection online.

 

What is your contact information for the press?

 

All press inquiries should be emailed or addressed to the following address: support@soccerskillspro.com

 

I am a vendor. How do I submit my products for consideration?

 

In our quest for unique products we welcome vendor enquiries. Please email us at support@soccerskillspro.com

 

Where can I read feedback from your customers?

 

If you'd like to know what our customers say about us, please visit our testimonials page or read the product reviews on individual product pages.

 

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Privacy and Security Policy

SoccerSkillsPro will keep your personal and business information private, and will not sell your information to any other third-party. When you fill out any form on SoccerSkillsPro, you may be asked to provide your name, email address, phone number, and other information important to your business. We use this information to help service your needs.

Emails

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the SoccerSkillsPro web site. You may unsubscribe from our mailing list by following the unsubscribe instructions of any email you receive from us. You will only receive emails from us if you are a current customer, if you signed up for our newsletter, or submitted your information for SoccerSkillsPro to get back to you or consented to such emails.

Surveys

In order to improve our services to you, we ask some of our customers to voluntarily complete surveys. Our survey answers are confidential between you and SoccerSkillsPro. In no way are you required to participate in our surveys. If you wish not to participate just simply ignore.

Cookies

We may use "cookies," to measure the effectiveness of our online marketing activities. We also may use "cookies" to help our affiliate partners so they can be credited with referrals that come from their sites. 

Third Parties

Other sites accessible through our web site have their own privacy policies and data collection practices. Please consult each site's privacy policy. SoccerSkillsPro is not responsible for the actions of third parties.

SoccerSkillsPro fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful.

Please check back frequently to see any updates or changes to our privacy policy.

 

Are online transactions on your site secure?

All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the VeriSign Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning VeriSign certification, prevent over 99% of hacker crime.

 

How do you use my contact information?

 

We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.

 

Read our Privacy & Security Policy

 

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Contact Us

 

If you have any questions and would like to speak with a customer care representative, you can contact us by:

 

Phone: Call us anytime during normal business hours, toll-free at 1-866-420-3131. We're here Monday through Friday 9AM to 7PM ET to serve you.



E-mail:E-mail us at support@soccerskillspro.com to ask a question, make a suggestion or get any assistance you may need. Most e-mails are answered within 24 hours. Please note that weekend e-mail responses may be delayed.



Mail:



Attn: Customer Service Manager
SoccerSkillsPro
461 S. Water Way Rd
Lehi, UT 84043

 

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SoccerSkillsPro will keep your personal and business information private, and will not sell your information to any other third-party.  When you fill out any form on SoccerSkillsPro, you may be asked to provide your name, email address, phone number, and other information important to your business.  We use this information to help service your needs. 

Emails


To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the SoccerSkillsPro web site.  You may unsubscribe from our mailing list by following the unsubscribe instructions of any email you receive from us.  You will only receive emails from us if you are a current customer, if you signed up for our newsletter, or submitted your information for SoccerSkillsPro to get back to you or consented to such emails.

Surveys


In order to improve our services to you, we ask some of our customers to voluntarily complete surveys.  Our survey answers are confidential between you and SoccerSkillsPro.  In no way are you required to participate in our surveys.  If you wish not to participate just simply ignore.

Cookies

We may use "cookies," to measure the effectiveness of our online marketing activities.  We also may use "cookies" to help our affiliate partners so they can be credited with referrals that come from their sites.  

Third Parties



Other sites accessible through our web site have their own privacy policies and data collection practices.  Please consult each site's privacy policy.  SoccerSkillsPro is not responsible for the actions of third parties.

SoccerSkillsPro fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities.  We reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful.

Please check back frequently to see any updates or changes to our privacy policy.

New Products


New Products